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RETURN POLICY


Last updated May 13, 2019


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.


RETURNS


All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS


To return an item, please email customer service at support@pc-place.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:


The PC Place II, Inc.

Attn: Returns

RMA #

9324 Menaul Blvd NE

Albuquerque, NM 87112

United States


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


REFUNDS


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at lease seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.


EXCEPTIONS


The following items cannot be returned or exchanged:


  • Software

  • Special Ordered Items

  • Damaged and/or Abused Items

  • Items missing original packaging


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


Please Note


  • A 25% restocking fee will be charged for all returns.

  • Sale and/or Discount items are FINAL SALE and cannot be returned.


QUESTIONS


If you have any questions concerning our return policy, please contact us at:


(505) 293-1867 or support@pc-place.com


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